Kim has a 24 hour appointment rescheduling and cancellation policy that applies to all of her services.

 

Clients may reschedule or cancel an appointment under the following terms:

The client must contact Kim by phone/text 419-279-0997 or email kim@refreshfuldesigns.com. The date and time stamp that is automatically recorded by those forms of communication will hold as the official time reference. If Kim cannot be reached by phone at the time of the client's call, the client must leave a voice message or text to request their rescheduling or cancellations needs for it to be considered valid.

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Appointment Rescheduling Policy: Any appointment that a client needs to reschedule must be rescheduled at least 24 hours prior to the original scheduled appointment time. The rescheduled appointment must be for the same service and cost of the original appointment. The client will not experience any payment penalty for rescheduling under these terms.

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Appointment Cancellation Policy: Any appointment that a client needs to cancel must be cancelled at least 24 hours prior to the original scheduled appointment time for the client to be issued a full refund. If an appointment is cancelled less than 24 hours in advance, the client will receive a company credit of the full amount originally paid. The client must use the company credit within 30 days. If the credit is not used within 30 days, no refund with be issued back to the client and the payment will be absorbed by the company.

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Late Arrival Policy: If a client arrives more than 5 minutes late to their scheduled appointment, it will reduce the length of the appointment accordingly. If a client is more than 15 minutes late for their scheduled appointment, the client may forfeit their reservation. Additionally, if a client arrives late to their scheduled appointment they are responsible for the full price of the original scheduled service.